Introduction

At DeerTea, we strive to provide you with the best shipping options, no matter where you live. We ensure that we offer the highest levels of responsiveness to you at all times.

Shipping Destinations

DeerTea ships products worldwide. If you have any questions about our shipping destinations, please contact our customer service team at info@deertea.com.pk.

Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will vary depending on your location and the shipping method chosen.

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • Overnight Shipping: 1-2 business days

Delivery delays can occasionally occur.

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

DeerTea is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

DeerTea is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We ship internationally to most countries. Please note that there might be some restrictions and longer shipping times for international orders.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Please refer to our Return & Refund Policy page for more details.