Shipping policy

At Deer Tea, we want every order to reach you safely, securely, and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through https://deertea.com.pk.

1. SHIPPING COVERAGE

We currently deliver Deer Tea products across Pakistan to locations supported by our courier partners.

Delivery availability may vary depending on your city, district, or delivery area.

Some remote or restricted locations may require additional delivery time or may not be serviceable by our courier partners.

If we are unable to deliver to your location, we will contact you using the information provided with your order.

2. ORDER PROCESSING

Orders are normally processed after they have been successfully placed and, where applicable, verified.

Processing may include:

  • Confirming product availability;

  • Verifying customer details;

  • Confirming Cash on Delivery orders where necessary;

  • Preparing and securely packing the products; and

  • Handing the parcel to our courier partner.

Orders are generally processed during normal business days.

Orders placed on weekends, public holidays, or outside normal operating hours may begin processing on the next available business day.

3. ESTIMATED DELIVERY TIME

Most orders within Pakistan are typically delivered within approximately:

3–7 business days after dispatch.

Delivery times are estimates and may vary depending on:

  • Customer location;

  • Courier availability;

  • Remote-area delivery;

  • Weather conditions;

  • Public holidays;

  • High-volume sales periods;

  • Road or transport disruptions; or

  • Other circumstances outside our reasonable control.

Major cities may receive orders sooner, while remote or rural locations may require additional delivery time.

We do not guarantee an exact delivery date unless specifically stated otherwise.

4. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Shipping charges may vary based on:

  • Delivery location;

  • Order value;

  • Parcel weight;

  • Promotional offers; or

  • Courier charges.

From time to time, Deer Tea may offer free shipping as part of a promotional campaign or above a specified order value.

Any free-shipping offer will be subject to the terms displayed at the time of purchase.

5. CASH ON DELIVERY

Where available, customers may select Cash on Delivery (COD) at checkout.

For COD orders, we may contact you by phone, SMS, WhatsApp, or another reasonable communication method to confirm your order before dispatch.

Please make sure that the phone number provided with your order is correct and accessible.

Customers are expected to make the required payment to the authorized courier representative when the parcel is delivered.

We may limit or disable COD for customers with repeated refused, unclaimed, suspicious, or fraudulent orders.

6. PREPAID ORDERS

If you pay for your order through an available online payment method, your order may be processed after payment has been successfully authorized or confirmed.

If payment has been deducted but your order cannot be processed, please contact us at:

info@deertea.com.pk

We will investigate the transaction and provide assistance according to our applicable refund procedures.

7. ORDER CONFIRMATION

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, phone, or another available communication method.

Please review your order information carefully.

If you notice an error in your:

  • Name;

  • Phone number;

  • Shipping address;

  • Product selection; or

  • Quantity,

please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address or other order details.

8. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please include all information necessary for successful delivery, such as:

  • Full name;

  • House, flat, shop, or office number;

  • Street or area;

  • City;

  • Postal code where applicable;

  • Nearby landmark where useful; and

  • Active phone number.

Deer Tea will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

9. DELIVERY ATTEMPTS

Our courier partner may contact you before or during delivery.

Please ensure that you or another authorized person is available to receive the parcel.

If delivery cannot be completed because:

  • The customer is unavailable;

  • The customer cannot be contacted;

  • The address is incorrect or incomplete;

  • Delivery is repeatedly refused; or

  • The courier cannot access the provided location,

the parcel may be returned to Deer Tea.

Additional shipping charges may apply if you request the order to be sent again.

10. REFUSED CASH ON DELIVERY ORDERS

Customers should place COD orders only when they genuinely intend to accept and pay for the parcel.

Repeated refusal of confirmed COD orders may result in:

  • Future COD orders requiring additional verification;

  • Advance payment being required; or

  • COD being unavailable for future orders.

This measure helps us reduce unnecessary courier costs and maintain reliable delivery services for all customers.

11. ORDER TRACKING

Where tracking information is available, we may provide a courier tracking number or tracking link after dispatch.

Please note that courier tracking information may take some time to update after the parcel has been handed over to the courier company.

If you have not received tracking information or need assistance locating your order, contact us at:

Phone: +92 310 3337832
Email: info@deertea.com.pk

12. DELIVERY DELAYS

Although we make reasonable efforts to dispatch orders promptly, delivery delays may occasionally occur.

Possible causes include:

  • Courier operational delays;

  • Severe weather;

  • Flooding;

  • Road closures;

  • Public holidays;

  • Strikes or transport disruptions;

  • High seasonal order volumes;

  • Natural disasters;

  • Security restrictions;

  • Government actions; or

  • Other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us and we will assist you in checking its status.

13. LOST OR MISSING PARCELS

If tracking indicates that your parcel has not been delivered within a reasonable period, please contact us.

We may coordinate with the courier company to investigate the shipment.

If a parcel is confirmed as lost before successful delivery, we will determine the appropriate resolution, which may include:

  • Reshipping the order; or

  • Providing a refund for an eligible prepaid order.

Each case may be subject to courier investigation and verification.

14. DAMAGED PARCELS

Please inspect the parcel when you receive it.

If the parcel or product arrives damaged, leaking, opened, incorrectly sealed, or otherwise affected during delivery, please contact us as soon as possible.

We may request:

  • Photographs of the outer parcel;

  • Photographs of the damaged product;

  • A photo of the courier label;

  • Your order number; and

  • A short video where necessary.

Please retain the original product and packaging until we have reviewed your claim.

Confirmed damaged-product claims will be handled according to our Return & Refund Policy.

15. WRONG OR MISSING ITEMS

If you receive:

  • The wrong tea product;

  • The wrong quantity;

  • A different item from what you ordered; or

  • An incomplete order,

please contact Deer Tea as soon as possible after delivery.

Provide your order number and clear photographs of the products received.

Once verified, we will provide an appropriate resolution.

16. OPENING YOUR PACKAGE

Because Deer Tea products are consumable food products, please check your order carefully before opening the individual product packaging or seal.

If you believe you received the wrong product, contact us before opening or consuming it where reasonably possible.

Opened consumable products may not qualify for a change-of-mind return due to food-safety and hygiene requirements.

This does not affect your rights where a product is damaged, defective, incorrect, or otherwise subject to an applicable remedy.

17. CHANGE OF DELIVERY ADDRESS

If you need to change your delivery address, contact us as quickly as possible.

We will try to update the address if the order has not yet been dispatched.

Once the parcel has been handed to the courier company, we cannot guarantee that the delivery address can be changed.

Any additional courier charges resulting from a customer-requested address change may be payable by the customer.

18. ORDER CANCELLATION BEFORE SHIPPING

If you would like to cancel an order before it is shipped, please contact us immediately.

We will make reasonable efforts to stop the order before dispatch.

However, once the order has been packed, processed, or handed over to the courier, cancellation may no longer be possible.

In such cases, our Return & Refund Policy will apply.

19. PUBLIC HOLIDAYS AND PEAK PERIODS

Delivery times may be longer during:

  • Eid holidays;

  • Ramadan;

  • National or provincial public holidays;

  • Major promotional campaigns;

  • Seasonal sales;

  • Unexpected courier disruptions; or

  • Periods of unusually high order volume.

We appreciate your patience during these periods.

20. PRODUCT AVAILABILITY

All orders are subject to product availability.

If an item becomes unavailable after you place an order, we may:

  • Contact you to offer an alternative;

  • Remove the unavailable product from the order with your agreement;

  • Delay dispatch with your approval; or

  • Cancel and refund the affected item where applicable.

We will not knowingly substitute a materially different product without informing you.

21. CUSTOMER RESPONSIBILITY

To help ensure smooth delivery, customers should:

  • Provide accurate contact information;

  • Provide a complete delivery address;

  • Keep their phone available during the expected delivery period;

  • Respond to reasonable courier calls or messages;

  • Arrange for someone to receive the parcel where necessary; and

  • Inspect the order promptly after receiving it.

22. RISK AND RESPONSIBILITY

We remain responsible for fulfilling your order in accordance with applicable law and our stated policies.

Once the parcel is successfully delivered to you or to a person authorized to receive it at the provided delivery address, responsibility for proper handling and storage of the product passes to the customer.

Tea products should be stored according to any storage instructions provided on the product packaging.

23. RETURNS AFTER DELIVERY

Shipping-related returns are handled according to our Return & Refund Policy.

Approved returns should only be sent after receiving instructions from Deer Tea.

Please do not send a parcel back without first contacting us, as unauthorized returns may not be accepted.

24. CONTACT US

If you have questions regarding shipping, order tracking, delivery delays, or your parcel, please contact us:

Deer Tea Store
Karkhana Bazar
38000, Pakistan

Phone: +92 310 3337832
Email: info@deertea.com.pk
Website: https://deertea.com.pk

Our team will make reasonable efforts to assist you with your delivery.

Brew the moment. Taste the difference. Choose Deer Tea.